Q & A

Welcome to our FAQ page! Here, we've compiled a list of common questions to provide you with quick and helpful answers about our UVDTF printing services. If you can't find the answer you're looking for, feel free to reach out to our customer support team for further assistance.

1. What is UVDTF printing?

UVDTF (Ultra Violet Direct to Film) printing is a cutting-edge digital printing technology that directly applies UV-cured inks onto any hard surface, resulting in vibrant and durable prints. This product should not to be used on fabric.

2. What types of products can be used with UVDTF printing?

UVDTF printing is versatile and can be used on a wide range of materials, including glass, metal, plastic, wood, and much more. When we say any hard surface, we mean it.

    3. Are the prints waterproof?

    Yes, under normal conditions UVDTF prints are waterproof and have a higher resistance to fading compared to traditional printing methods.

    4. Can UVDTF printing be used for outdoor applications?

    Absolutely! UVDTF prints are well-suited for outdoor use due to their UV resistance and durability.

    5. Are they dishwasher safe?

    Yes and No... We do not recommend this due to the variances in dishwashers and settings that are used. That being said, our testing as found that it does well on the top rack ONLY and not on a daily basis as it will reduce the life and durability of the product.

    6. What file formats do you accept for printing?

    We accept commonly used file formats such as JPEG, PNG, SVG, TIFF, and PDF. Make sure your files are high-resolution to ensure the best print quality.

    7. Can I see a sample of my design before printing? (WE DESIGN FOR YOU OPTION)

    Yes, we offer digital proofs for your approval before proceeding with production. This ensures that you are satisfied with the design and colors.

    8. What is the production turnaround time?

    Our production time may vary based on the size and complexity of your order. Generally, we strive to provide a quick turnaround (1-2 days) and will communicate the estimated delivery date when you place your order.

     9. Can I cancel or modify my order?

    Please contact our customer support team as soon as possible if you need to make any changes to your order. Keep in mind that once production has begun, modifications may not be possible.

    10. What do I do if I make a mistake with my practice print?

    Don't worry, simply soak your product in hot vinegar and the print should come off. Make sure to wash your project with soap & water before applying your next print. DO NOT USE ALCOHOL! 

     For any further questions or inquiries, please don't hesitate to contact our team. We're here to assist you in every step of the process!